Customer support is a vital aspect of any organization, and in today’s world, it’s more important than ever. If you’re looking to kickstart your career in customer service, this article is your gateway to understanding the role of a Customer Service Specialist in Ashton-under-Lyne, North West, United Kingdom. Get ready to dive into the details of this exciting opportunity with Teleperformance.
What is a Customer Service Specialist?
Customer Service Specialists are the backbone of any organization’s customer support team. They play a crucial role in ensuring that customers have a positive experience when interacting with a company. These specialists are responsible for addressing customer inquiries, resolving issues, and providing valuable assistance.
Job Details
Location and Company
- Location: Ashton-under-Lyne, North West, United Kingdom
- Company: Teleperformance
Job Description
Teleperformance is on the lookout for experienced Part-Time Inbound Customer Service Specialists to join their team in Ashton-under-Lyne, UK. This opportunity is tied to one of their government campaigns, offering a chance to serve a meaningful purpose during a time when many are facing financial challenges.
Start Date and Contract Details
- Start Date: Monday, 29th August 2023
- Contract: Part-Time
- Training Duration: 2 weeks (Full-time training)
- Hours: 22 per week
Working Hours and Shifts
- Shifts: Monday and Tuesday 13:00 – 18:15
- Wednesday, Thursday, Friday: 14:00 – 18:00
- No Weekend Working and No Bank Holidays
Salary and Work Setup
- Salary: £10.42/hour (£11,920.48/Year)
- Work Setup: Office-Based (No Work From Home Option)
Role Responsibilities
A Day in the Life
Working as a Customer Service Specialist at Teleperformance in Manchester offers a dynamic and vibrant environment. Here’s what a typical day entails:
- System Sign-In: Start your day by logging into the systems and preparing for your tasks.
- Customer Service: Provide excellent service to a diverse range of customers and employers.
- Inbound Customer Queries: Handle inquiries related to employment status, government guidelines, general claims, payments, advances, and the impact of Covid-19/government support.
- Benefit Payments: Inform customers about available benefit payments to assist with living costs for those on a low income or who are out of work.
Qualifications and Skills
Verbal and Written Communication
To excel in this role, you should possess:
- Strong verbal and written skills with attention to detail.
- The ability to establish collaborative customer relationships in a fast-paced environment.
Collaboration and Attitude
- A good attitude and the ability to interact with diverse individuals.
- A professional and friendly telephone manner.
- Previous customer service experience.
Technical Skills and Typing Speed
- Proficiency in PC skills and navigating multiple systems competently.
- A consistent and efficient typing speed.
Benefits of Being a Customer Service Specialist
Efficient Recruitment Process
Teleperformance offers an online recruitment process with the potential for a job offer within 24 hours. You’ll also receive fully paid training to prepare you for your role.
Generous Holiday Package
Enjoy 28 days of holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary.
Lifestyle Benefits and Referral Schemes
Teleperformance’s Lifestyle Benefits program includes thousands of discounts, special offers, and exclusive employee deals. You can also participate in the Refer & Earn Scheme, earning up to £900 for referring a friend.
Employee Welfare and Wellbeing
Access free mental health support through the Mental Health Employee Assistance program, available 24/7, 365 days a year. Additionally, Teleperformance provides a Life Assurance Cover & Pension Scheme.
Career Development Opportunities
Teleperformance recognizes and rewards employees with length of service and monthly recognition awards. There are also ample opportunities for career development and progression within the company.
How to Apply
If you’re excited about joining the Teleperformance team in Ashton-under-Lyne, apply today! Create your application, and a member of their friendly recruitment team will be in touch with you within 48 hours.
Frequently Asked Questions (FAQs)
- Is this position suitable for remote work?
- No, this is an office-based role, and remote work is not an option.
- What types of inquiries will I handle as a Customer Service Specialist?
- You’ll handle inquiries related to employment status, government guidelines, general claims, payments, advances, Covid-19/government support, and more.
- What are the benefits of the Lifestyle Benefits program?
- The Lifestyle Benefits program offers discounts, special offers, and exclusive deals with various retailers, as well as free wellness, kids, and learning classes through the Community Online Academy.
- Is there room for career growth at Teleperformance?
- Yes, Teleperformance offers opportunities for career development and progression within the company, along with recognition and rewards for your dedication.
- How long is the training period, and is it paid?
- The training period is 2 weeks, and it is fully paid to ensure you are well-prepared for your role.
Now that you have a comprehensive understanding of what it takes to become a Customer Service Specialist with Teleperformance in Ashton-under-Lyne, take the next step and apply for this exciting opportunity to make a difference in your community. Your journey towards a fulfilling career in customer support begins here!
