We are a hotel group located in Barcelona and the Costa Brava, with the primary mission of offering top-quality services and experiences that bring satisfaction to our clients.
Why Choose Escampa Hotels?
At Escampa Hotels, we are not just a hotel group; we are a family passionate about providing exceptional service. If you are a committed individual who wants to be a part of a project in full expansion and growth, we want to get to know you!
The Opportunity: Receptionist at Hotel Planamar ****
Located in the beautiful Playa de Aro area, Hotel Planamar **** is looking for someone like you to join their reception team. What can you expect from this exciting opportunity?
Your Responsibilities
As a receptionist at Hotel Planamar ****, you will play a key role in our guests’ experience. Your responsibilities will include:
Customer Service
You will be the friendly face that welcomes our guests, providing exceptional attention and ensuring they feel at home from the moment they arrive.
Effective Communication
You will manage phone calls and emails professionally and efficiently, ensuring effective communication with both guests and your fellow team members.
Check-In and Check-Out
You will facilitate the guest check-in and check-out process, ensuring a seamless experience.
Reservation Management
You will be responsible for managing reservations and ensuring our guests get the rooms they desire.
Up-Selling
You will collaborate in achieving sales targets, offering additional services to guests, and working closely with other departments.
Problem Solving
You will handle complaints and issues with empathy and efficiency, ensuring our guests are satisfied at all times.
Coordination
You will coordinate room maintenance and cleaning tasks to ensure everything is in perfect condition.
Administrative Tasks
You will perform administrative tasks, including cash reconciliation and other reception-related responsibilities.
What We Offer
At Escampa Hotels, we value our team as much as our guests. By joining us, you will receive:
- The opportunity to be part of this great family.
- A fixed-discontinuous contract, with the possibility of a stable position within the hotel.
- A full-time workweek of 40 hours, with two consecutive days off.
- Intensive working hours for you to enjoy your leisure time.
- A competitive salary based on industry standards.
- Accommodation options.
- Provided meals and uniforms.
- Training through our personalized training plan.
Immediate Joining!
If this opportunity resonates with you and you want to be part of our team, do not hesitate to get in touch with us. We are excited to meet you and welcome you to Escampa Hotels!
Requirements
To succeed in this position, you need to meet the following requirements:
- Minimum qualification: Higher Technical Certificate / Intermediate.
- Demonstrable experience of at least 1 year in similar positions.
- Ability to work in a team and communicate effectively.
- Required languages: English and Spanish. Other languages will be considered.
Join the Escampa Hotels Family Today!
At Escampa Hotels, we believe that our team is the heart of our success. If you are passionate about providing exceptional service and are ready for an exciting challenge in the hospitality industry, we look forward to receiving your application!
Frequently Asked Questions
1. How can I apply for this position?
You can submit your application through our website or contact us directly via email or phone.
2. What is the working hours?
The working hours are intensive, with a full-time workweek of 40 hours and two consecutive days off.
3. What is the offered salary?
The salary is based on industry standards and is competitive in the hotel sector.
4. Are there growth opportunities at Escampa Hotels?
Yes, we offer the possibility of a stable position within the hotel and opportunities for professional development through our training plan.
5. Is accommodation provided for employees?
Yes, there is the possibility of accommodation for Escampa Hotels employees.
