In the bustling city of Carquefou, France, an exciting opportunity awaits those who aspire to work in a dynamic and supportive environment. DPD France, a company with a 27-year history in the country, invites you to join its team of 2600 dedicated professionals. This article will provide insights into the position of Chargé(e) de service client (Customer Service Representative) at DPD France, detailing the job location, responsibilities, and the company’s values.

Job Location – Carquefou, France

A Vibrant Workplace with Endless Opportunities

Carquefou, located in the picturesque Pays de la Loire region, serves as the backdrop for this exciting career opportunity. Working in Carquefou offers the perfect blend of urban convenience and natural beauty. The city’s strategic location provides easy access to major transportation routes, making it an ideal place for professionals seeking a fulfilling career.

Job Description

Join the DPD France Family

DPD France, a subsidiary of Geopost and part of the renowned Groupe La Poste, stands as a leader in the European parcel delivery market. The company prides itself on its rich history, commitment to personal and professional growth, and dedication to diversity and sustainability.

At DPD France, employees can expect:

1. A Diverse and Inclusive Environment
   • DPD France champions diversity and inclusivity, with a focus on gender equality and integrating individuals with disabilities. Join a company that values equality and solidarity.
2. Environmental Responsibility
   • DPD France is dedicated to reducing its environmental footprint and supporting charitable organizations. Be part of a team that cares for the planet and the community.
3. Core Values
   • DPD France operates on values like proximity, transparency, flexibility, and simplicity. Experience a workplace that embodies these principles.

Your Role as a Customer Service Representative

As a Chargé(e) de service client (Customer Service Representative), you will play a pivotal role in ensuring customer satisfaction and operational efficiency. Your primary responsibilities include:

• Addressing Customer Inquiries: Respond promptly to customer and DPD France network inquiries, providing accurate information and assistance.
• Handling Complaints: Effectively manage customer complaints and issues, striving for quick resolutions and maintaining a high level of customer satisfaction.
• Communication: Collaborate with the customer service teams within the network and establish a seamless interface with the operations department.
• Document Management: Maintain comprehensive records of customer interactions and follow up on outstanding cases.
• Client Relations: Proactively monitor and engage with key clients to ensure their needs are met effectively.
• Quality Assurance: Adhere to quality procedures and standards to ensure exceptional service delivery.
• International Collaboration: Establish a connection with the international service to provide swift and efficient responses to customer inquiries.

Employment Details

• Employment Status: Full-time (35 hours per week).
• Work Hours: 9:00 AM to 12:00 PM and 2:00 PM to 6:00 PM.
• Compensation: Your monthly gross salary will be based on your experience:
  • €1838.55 if you are a beginner in this role.
  • €1905.50 if you have 2 or more years of experience in a similar role or the transport sector.

Benefits

When you become part of the DPD France team, you’ll enjoy a range of benefits, including:

• Comprehensive Health Insurance: Access to a well-supported health insurance plan.
• Performance Bonuses: Opportunities for performance-based bonuses and incentives.
• Training and Development: Receive thorough onboarding and continuous training in DPD France practices and tools.

Qualifications

To excel in this role, candidates should meet the following requirements:

• Education: A minimum of a bachelor’s degree (Bac + 2) is preferred.
• Experience: Prior experience in a similar role, such as in a call center or the transport industry, is advantageous.
• Communication Skills: Strong written and verbal communication skills are essential.
• Customer-Centric: A genuine passion for customer relations and problem-solving is crucial.
• Team Player: The ability to collaborate and find solutions within a team environment is highly valued.
• Technical Proficiency: Proficiency in standard office software, particularly Microsoft Word and Excel, is necessary. Familiarity with CRM tools is desirable.

Join the DPD France Team in Carquefou

This exciting position is available as a permanent role in our Thouaré-sur-Loire (44) agency. If you are looking for a stimulating career in a dynamic environment, enjoy customer interactions, and possess the necessary qualifications, DPD France invites you to embark on this journey with us.

Ready to make a difference as a Customer Service Representative in Carquefou? Apply now and become a valuable part of our team!

Conclusion

Working as a Chargé(e) de service client at DPD France in Carquefou presents a unique opportunity to join a company that values diversity, sustainability, and exceptional customer service. With a supportive work environment and a commitment to employee development, DPD France offers a fulfilling career path for individuals who are passionate about serving customers and making a positive impact.

FAQs

1. How do I apply for the Customer Service Representative position at DPD France?

To apply for this position, visit the DPD France careers page on our website. You can find detailed information about the role and the application process there.

2. What are the working hours for this role?

The working hours for this role are from 9:00 AM to 12:00 PM and from 2:00 PM to 6:00 PM.

3. Is prior customer service experience required for this position?

While prior customer service experience is beneficial, it is not mandatory. DPD France values candidates with strong communication skills and a customer-centric approach.

4. What benefits are offered to employees at DPD France?

DPD France offers a range of benefits, including health insurance, performance bonuses, and ongoing training and development opportunities.

5. Can I apply if I don’t have a background in the transport industry?

Yes, you can apply for this position even if you don’t have a background in the transport industry. DPD France values candidates with the right skills and attitude to excel in customer service.