In today’s fast-paced world of business, effective communication is the key to success. At SAMSIC EMPLOYMENT, we understand the importance of providing top-notch customer service to our clients in the Transport and Logistics industry. That’s why we’re on the lookout for a dynamic and motivated CUSTOMER MANAGER M/F to join our team in Essarts in Bocage, France.
The Role of a Call Center Agent
1.1 Responsibilities
As a CUSTOMER MANAGER M/F, your primary mission will be to ensure the highest level of satisfaction for both our B to B and B to C customers. Here’s a breakdown of your key responsibilities:
- Verification of Appointments: You will be responsible for verifying and managing customer appointments, ensuring smooth scheduling and coordination.
- Management of Package Deliveries: This includes overseeing the delivery process, whether it’s a complete or partial shipment. Your attention to detail is crucial here.
- Resolution of Disputes: In the world of logistics, issues can arise. Your role will involve efficiently handling and resolving any customer disputes that may occur.
- Professional Telephone Communication: Effective communication is vital. You will manage telephone calls with professionalism and courtesy, addressing customer inquiries and concerns.
- Utilizing Pivot Tables: Proficiency in data analysis using pivot tables will be an essential part of your toolkit.
- Mastery of English: Fluency in both spoken and written English is a must, as you’ll be interacting with international clients.
1.2 Training and Development
Don’t worry if you’re new to this role. You’ll receive comprehensive training to ensure you’re well-prepared to excel in your position. We believe in nurturing talent and providing opportunities for growth.
Rewards and Remuneration
2.1 Competitive Salary
Your hard work will be rewarded with a competitive salary of €11.52 per hour. Additionally, you’ll receive restaurant vouchers to make your workdays more enjoyable.
Work Schedule and Location
3.1 Long-Term Opportunity
This is not just a job; it’s a long-term opportunity. The position offers stability with a Monday to Friday schedule, either from 9 a.m. to 6 p.m. or 8 a.m. to 5 p.m.
3.2 Start Date and Contract Duration
Your journey with us begins on September 17, 2023, with a 1-month fixed-term contract. We value your commitment and dedication to the role.
About SAMSIC EMPLOI
4.1 Who We Are
SAMSIC EMPLOI is more than just an employer; we’re a socially responsible company committed to supporting the employment of people with disabilities. We believe in diversity and inclusion.
4.2 Your Career Partner
At Samsic Emploi, we’re here to support you throughout your professional journey. Whether you’re seeking short-term assignments or long-term career opportunities, we have the right fit for your profile.
FAQs
5.1 Is prior experience required for this role?
- While prior experience is a plus, it’s not mandatory. We provide comprehensive training to help you succeed.
5.2 How can I apply for this position?
- Applying is easy! You can either respond directly to this ad or contact our agency at 06.14.63.57.26 for further information.
5.3 Where will I be based if I’m selected for this role?
- You’ll be based at our SAMSIC Emploi Saint Martin des Noyers office, located at 176 rue de l’Aubépine, 85140 Saint Martin des Noyers.
5.4 Does SAMSIC EMPLOI offer opportunities for career growth?
- Absolutely! We believe in nurturing talent within our organization and offer opportunities for career advancement.
5.5 How does SAMSIC EMPLOI support employees with disabilities?
- As a socially responsible company, we are committed to creating an inclusive workplace where everyone can thrive. We have specific programs and initiatives to support employees with disabilities.
Conclusion
Joining SAMSIC EMPLOI as a CUSTOMER MANAGER M/F opens the door to a rewarding career in the Transport and Logistics industry. Your contributions will be valued, and your growth will be supported. Don’t miss this opportunity to be part of a socially responsible company dedicated to making a positive impact.
