In today’s job market, finding a fulfilling part-time role that not only pays well but also allows you to make a meaningful impact can be quite a challenge. However, if you’re located in Ashton-under-Lyne, North West, United Kingdom, and have a passion for customer service, Teleperformance has an exciting opportunity for you. In this article, we will explore the job details and benefits of becoming a Call Center Representative at Teleperformance.
Are you someone who enjoys assisting customers and wants to make a difference during challenging times? Teleperformance is on the lookout for experienced Part-Time Inbound Customer Service Specialists to join their team. In this role, you’ll be stationed at their Manchester Office, playing a crucial part in addressing the cost of living crisis.
2. Job Location and Company
- Location: Ashton-under-Lyne, North West, United Kingdom
- Company: Teleperformance
3. Role Overview
As a Customer Service Specialist at Teleperformance, your primary role will be to provide exceptional service to a diverse range of customers and employers. You’ll handle inbound customer queries related to government guidelines, claims, payments, advances, Covid-19 support, change of details, Universal Credit claims, and appointment-related issues. Additionally, you’ll inform customers about benefit payments to aid their living costs.
4. Working Hours
- Start Date: Monday, 29th August 2023
- Contract: Part-Time
- Training Duration: 2 weeks (full-time training)
- Hours: 22 per week
- Shifts: Monday and Tuesday 13:00 – 18:15, Wednesday to Friday 14:00 – 18:00
- No weekend working and no bank holidays
5. Salary and Compensation
As a Customer Service Specialist at Teleperformance, you will receive competitive compensation:
- Salary: £10.42/hour
- Annual Salary: £11,920.48/year
6. Work Environment
Please note that this is an office-based role, and working from home is not an option.
7. Key Responsibilities
Your daily tasks will include:
- Signing into systems and preparing for the day ahead.
- Providing support for online queries from customers.
- Addressing inquiries related to employment status, claims, payments, and more.
- Informing customers about available benefit payments.
8. Qualifications and Skills
To succeed in this role, you should possess the following:
- Strong verbal and written communication skills.
- Attention to detail.
- Ability to establish collaborative customer relationships.
- Professional and friendly telephone manner.
- Previous customer service experience.
- Experience working in a target-driven environment.
- Competency in using computers and navigating multiple systems.
- A good consistent typing speed.
- A positive and resilient attitude.
9. Benefits of Being a Customer Service Specialist
Working with Teleperformance comes with several perks, including:
- Quick recruitment process with potential job offer within 24 hours.
- 28 days of annual leave, including bank holidays (increasing to 30 days after 1 year).
- Lifestyle Benefits program with discounts and exclusive deals.
- Refer & Earn Scheme – earn up to £900 for referring a friend.
- Employee welfare support with free access to a Mental Health Employee Assistance program.
- Life Assurance Cover & Pension Scheme.
- Length of Service and monthly recognition awards.
- Opportunities for career development and progression.
10. Application Process
If you’re interested in joining Teleperformance as a Customer Service Specialist, you can apply today through their website. Expect to hear from their recruitment team within 48 hours.
11. Contact Information
For inquiries and further information, you can contact Teleperformance at 0800 100 180 or visit their website at Careers2teleperformance.co.uk.
12. Conclusion
Becoming a Call Center Representative at Teleperformance in Ashton-under-Lyne, North West, United Kingdom, is not just a job; it’s an opportunity to make a meaningful impact while enjoying competitive compensation and excellent benefits. Apply today to embark on a rewarding career journey.
13. FAQs
Q1: Is this a remote job?
No, this is an office-based role, and remote work is not available.
Q2: What is the salary for this position?
The salary for a Customer Service Specialist is £10.42/hour, with an annual salary of £11,920.48/year.
Q3: How long is the training duration?
The training lasts for 2 weeks and is full-time, Monday to Friday.
Q4: What are the working hours?
The working hours are 22 per week, with shifts on weekdays, and no weekend or bank holiday work.
Q5: What is the application process?
You can apply through the Teleperformance website, and the recruitment team will contact you within 48 hours.
Don’t miss this chance to be a part of a dynamic team serving a vital role during challenging times. Apply now and take the first step toward an exciting career as a Customer Service Specialist at Teleperformance.
