Are you in search of an opportunity as a Customer Service Representative? Atlas On Line Groupe RAM is currently looking to fill 72 positions for this role. Join our team and become a part of a dynamic and exciting work environment. We are seeking individuals who are passionate about delivering exceptional customer service and are eager to make a meaningful impact in their careers. Don’t miss the chance to be a part of our team!
About Atlas On Line Groupe RAM
Atlas On Line, a subsidiary of Royal Air Maroc, specializes in Customer Relationship Management (telemarketing, customer support, remote sales, after-sales service) in the aviation industry. At Atlas On Line, we consider our human capital as a major component of our growth and success. Consequently, our HR policy is strategically centered around three foundational principles:
Creating a nurturing environment.
We believe in fostering an environment where our employees can thrive. We understand that a supportive workplace is crucial for success.
Enhancing our staff’s performance.
We are committed to helping our employees grow and excel in their roles. Your success is our success.
Promoting talent and careers by encouraging personal and collective initiative.
We believe in empowering our employees to take initiative and grow in their careers. Your potential is our potential.
Our Philosophy
At Atlas On Line, we firmly believe that human interaction, across all channels, contributes to building connections. It is crucial for reassuring, caring, and paying attention. Our work holds meaning because it revolves around people, whether they are employees or clients. People are at the heart of our company’s strategy.
Our Mission
Your business is our business. Our mission is to create value for your business through a partnership with you. We have the resources and knowledge to provide your clients with a customized, high-quality relationship no matter where they are in the world.
Job Description
Atlas On Line Groupe RAM is recruiting Customer Service Representatives for inbound calls in Casablanca. Your responsibilities will include:
Welcoming, identifying, and addressing customer requests.
As a Customer Service Representative, you’ll be the first point of contact for customers. You’ll welcome them, identify their needs, and address their requests.
Analyzing customer needs to provide appropriate advice and assistance.
You will be responsible for understanding what the customer needs and providing them with the right advice and assistance.
Achieving sales targets and handling complaints.
In addition to providing top-notch service, you’ll also contribute to achieving sales targets and managing customer complaints.
Desired Profile
To excel in this role, you should have the following qualifications:
Minimum of a Bachelor’s degree (DEUG, Bachelor’s, or equivalent), preferably in foreign languages.
A strong educational background is preferred, especially in foreign languages, to ensure effective communication with a diverse customer base.
Proficiency in English.
English proficiency is essential as you’ll be interacting with customers from around the world.
Proficiency in a second language: French, Portuguese, German, Italian, Spanish, etc.
Knowledge of a second language is a significant advantage and will enhance your ability to connect with a broader range of customers.
Strong interpersonal skills, active listening, effective communication, and the ability to work in a team.
Being a great listener, communicator, and a team player is crucial in providing exceptional customer service.
To apply for this position, please send your application to the following email address, mentioning the desired position in the subject line:
Email: RH_AOL@atlasonline.ma Or apply at the following links:
- Clientèle Bilingue (Français/Italien)
- Chargés de Clientèle Bilingue (Français/Allemand)
- Chargés de Clientèle Bilingue (Français/Anglais)
Don’t miss the opportunity to join Atlas On Line Groupe RAM and be a part of a team dedicated to exceptional customer service.
Atlas On Line Groupe RAM is a company that values its employees, prioritizes human interaction, and is on a mission to provide the best customer service worldwide. If you’re looking for a career in customer service, this could be the perfect opportunity for you. Apply now and become a part of a team that’s passionate about connecting with people and delivering exceptional service.
FAQs
1. How can I apply for a Customer Service Representative position at Atlas On Line Groupe RAM?
To apply, send your application to RH_AOL@atlasonline.ma, or you can find specific positions on their website.
2. What languages do I need to be proficient in to be considered for this role?
You should be proficient in English and, if possible, a second language like French, Portuguese, German, Italian, or Spanish.
3. What is the mission of Atlas On Line Groupe RAM?
Their mission is to create value for businesses by providing customized, high-quality customer relationships.
4. What are the key principles of Atlas On Line Groupe RAM’s HR policy?
The key principles include creating a nurturing environment, enhancing staff performance, and promoting talent and careers through personal and collective initiative.
5. Why should I consider a career at Atlas On Line Groupe RAM?
This company values human interaction and is dedicated to delivering exceptional customer service, making it an exciting and rewarding place to work.
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