In the bustling city of Alfragide, Lisbon, a unique opportunity awaits individuals with a knack for leadership and a passion for customer service. The Talent Formula, a distinguished Human Resources consultancy, is on the lookout for a Contact Center Coordinator (M/F) to join their client company’s dynamic contact center team. This article will delve into the specifics of this exciting role, highlighting the responsibilities, qualifications, and the enticing work environment awaiting the chosen candidate.
Location: Alfragide, Lisbon, Portugal
Before we dive into the intricacies of the Contact Center Coordinator role, let’s familiarize ourselves with the employment details. The chosen candidate will find themselves in the vibrant city of Alfragide, nestled in the heart of Lisbon, Portugal. This picturesque location sets the stage for an exciting career opportunity.
The Talent Formula: Your Gateway to Success
Formula do Talento, an esteemed Human Resources consultancy, has made it their mission to support Portuguese companies in nurturing and elevating their workforce. With a commitment to the promotion and development of employees, they play a pivotal role in shaping the business landscape. Now, they’re seeking a Contact Center Coordinator to further enhance their client company’s operations.
Unveiling the Responsibilities
As the Contact Center Coordinator, you’ll be an integral part of the Operations Department, entrusted with a range of crucial responsibilities. Let’s break them down:
Operational and Strategic Mastery
At the core of your role lies the operational and strategic management of the Customer Relationship Center team. Your mission is clear: ensure the realization of the organization’s strategic objectives, policies, and values. This means orchestrating the team’s efforts in a way that aligns with the broader vision.
Versatile Support
But your role extends beyond the confines of the contact center. You’ll be a supporting pillar for Fleet, Mobile Workshop, and Web services. Your expertise will be instrumental in ensuring that these key areas run smoothly and efficiently.
Keeping an Eye on the Numbers
In the world of modern business, data is king. As a Contact Center Coordinator, you’ll be responsible for monitoring various performance indicators. This task is pivotal in making data-driven decisions and steering the team towards success.
Leadership and Mentorship
Leadership is not just a buzzword here; it’s a fundamental requirement. You’ll be entrusted with the training, mentoring, and guidance of your team members. Your leadership will be the driving force behind their growth and development.
The Ideal Profile
Are you the right fit for this exciting role? Let’s take a closer look at the profile that the Talent Formula is seeking:
Proven Experience Matters
First and foremost, you should bring a wealth of proven experience to the table. Your past endeavors should showcase your ability to excel in a role of this nature.
Education Requirements
A minimum educational level of the 12th year is expected. This educational background provides the foundation upon which you can build your career as a Contact Center Coordinator.
Customer-Centric Approach
A strong orientation towards customer satisfaction and a keen commercial sense are essential attributes. Your ability to understand and fulfill customer needs will set you apart.
Results-Driven Attitude
In this role, results matter. Your orientation should always be towards achieving objectives and delivering outcomes.
Auto Products and Services Knowledge (Preferred)
While not mandatory, familiarity with auto products and services is a valuable asset. It can enhance your ability to serve customers effectively.
Mastering Leadership and Teamwork
Leadership and team management skills are non-negotiable. You’ll be leading a team, and your ability to foster teamwork and excellent interpersonal relationships is vital.
Tech-Savviness is Key
In today’s digital age, good computer skills are a must. You’ll be navigating various tools and technologies, so being tech-savvy is a definite advantage.
Multilingual Advantage
A good command of both French and English is preferred. Multilingual abilities can broaden your reach and enhance communication with diverse customers.
The Attractive Conditions
The Talent Formula is not just offering a job; they’re presenting a package filled with enticing conditions:
Join a Multinational Powerhouse
You’ll become a part of a multinational company that boasts a strong presence in the market and is continually expanding its horizons.
Invest in Your Future
The opportunity for training and career development is on the horizoAn. Your growth is a priority, and the Talent Formula is committed to nurturing your potential.
Team Dynamics
You’ll be part of a dynamic team, consisting of 3 to 5 individuals. The collaborative spirit and emphasis on valuing people create an environment where you can thrive.
Long-Term Commitment
The job comes with an open-ended contract, providing you with stability and peace of mind.
Benefits Galore
To sweeten the deal, a comprehensive benefits package is included. This encompasses insurance, premiums, and attractive discounts.
In Conclusion
The role of a Contact Center Coordinator at Alfragide, Lisbon, is more than just a job; it’s a gateway to a fulfilling career. With a diverse set of responsibilities, a supportive work environment, and a commitment to your growth, this opportunity is a stepping stone towards professional success.
Ps: there is a deadline for this Opportunity.
FAQs
- How can I apply for the Contact Center Coordinator position in Alfragide? To apply for this position, visit the Talent Formula website and navigate to their careers section. There, you’ll find the application details and instructions.
- Is knowledge of auto products and services mandatory for this role? While it’s preferred, it’s not mandatory. However, having knowledge in this area can be advantageous in serving customers effectively.
- What does an open-ended contract mean? An open-ended contract, often referred to as a permanent contract, means that there is no predetermined end date for your employment. It offers long-term job security.
- What benefits are included in the package? The benefits package includes insurance coverage, premium perks, and attractive discounts. Specific details can be obtained during the application process.
- What opportunities for career development are available? The Talent Formula is committed to investing in your future. Career development opportunities may include training programs, skill enhancement, and the possibility of advancing within the organization.
