In the fast-paced world of customer service and support, the role of a Contact Center Assistant is pivotal. If you are a fluent or native English speaker residing in Lisbon, Portugal, and have a passion for delivering top-notch customer experiences, you might be the perfect fit for this exciting opportunity. In this article, we will delve into the employment details, requirements, and what you can expect from this position.
About Knower
Before we dive into the specifics of the Contact Center Assistant position, let’s get to know the company behind the opportunity. Knower, a dynamic and forward-thinking organization, is currently in the recruitment process for Contact Center Assistants who can excel in providing exceptional customer support for material inspection.
The Role
As a Contact Center Assistant, you will have a multifaceted role that involves various responsibilities, all aimed at ensuring top-tier customer satisfaction. Here are the key responsibilities:
Customer Support for Material Inspection
One of your primary duties will be to provide impeccable customer support for material inspection. This entails assisting customers with inquiries, concerns, or issues related to materials. Your expertise and guidance will be crucial in resolving these matters promptly and efficiently.
Contacting Customers for Pallet Collection
You will also be responsible for reaching out to the company’s customers to inquire about pallets for collection. This task requires effective communication skills and a proactive approach to ensuring the company’s logistics run smoothly.
Clarification of Questions
Customers often have questions and uncertainties. Your role includes providing clear and concise explanations, addressing any queries or concerns they may have. Ensuring that customers leave the interaction with a complete understanding is vital for a positive customer experience.
Requirements
To excel in the role of a Contact Center Assistant, certain qualifications and attributes are necessary. Here are the requirements:
Educational Background
- Completion of 12th grade is preferred. This educational milestone demonstrates your commitment to learning and can be an asset in the role.
Language Proficiency
- Fluency or native-level proficiency in English is mandatory. Clear and effective communication in English is a fundamental aspect of this position.
IT Knowledge
- Familiarity with IT from the user’s perspective is beneficial. While you don’t need to be an IT expert, basic IT knowledge will enable you to better assist customers with technical inquiries.
What’s in it for You?
As a Contact Center Assistant with Knower, you can expect a range of benefits and advantages that make this opportunity even more enticing:
Flexible Hours
- Enjoy flexibility in your work schedule, with availability required between 1 pm and 11 pm. This allows you to balance work with personal commitments effectively.
Weekends Off
- Your weekends are yours to relax and recharge. The position offers weekends off, providing you with a valuable work-life balance.
Convenient Location
- Your workplace will be in Areeiro, a central and easily accessible area in Lisbon, making your daily commute hassle-free.
Comprehensive Training
- Knower invests in its employees’ growth and development. You will receive initial training to ensure you are well-prepared for your role.
Competitive Compensation
- Your compensation package includes a base salary, a food allowance, and performance bonuses. Knower values your contributions and rewards them accordingly.
Job Type
This opportunity is available as both full-time and part-time positions to accommodate varying preferences and lifestyles.
Working Hours
- If you opt for a full-time role, you can expect a standard Monday to Friday schedule with an 8-hour shift.
Conclusion
In summary, the role of a Contact Center Assistant with Knower is an exciting opportunity for fluent or native English speakers in Lisbon, Portugal. It offers a chance to work with a dynamic company, providing essential support and assistance to customers while enjoying a range of benefits, including flexible hours, weekends off, and competitive compensation. If you meet the requirements and are passionate about delivering top-tier customer service, this position could be your next career move.
FAQs (Frequently Asked Questions)
1. How can I apply for the Contact Center Assistant position?
To apply for this position, visit the Knower website or follow the application link provided in the job listing. Ensure you meet the requirements outlined in the job description before applying.
2. What is the role of a Contact Center Assistant in material inspection?
Contact Center Assistants in this role provide customer support for material inspection, assist with pallet collection inquiries, and clarify customer questions to ensure a smooth customer experience.
3. Is fluency in English mandatory for this position?
Yes, fluency or native-level proficiency in English is a mandatory requirement for the Contact Center Assistant position.
4. What are the working hours for full-time Contact Center Assistants?
Full-time Contact Center Assistants can expect to work Monday to Friday with an 8-hour shift. The specific hours are flexible between 1 pm and 11 pm.
5. What benefits are offered to Contact Center Assistants at Knower?
Contact Center Assistants at Knower enjoy flexible hours, weekends off, a convenient location in Areeiro, comprehensive training, and a competitive compensation package, including a base salary, food allowance, and performance bonuses.
